Help Desk

  • Welcome! We are here to service the Teachers and Staff of Grand Prairie ISD. Please look around a use all of the helpful items that we have on our page for you. If you have any technical needs, please give us a call or send us an email.

    Technical Support

    Your first point of contact for technical support during an instructional contract day is your campus Instructional Media Specialist or Instructional Media Aide. On non-instructional contract days, please contact our Technology Help Desk via e-mail at or 972-237-5413.

    Monday - Thursday | 8:00 am - 4:30 pm
    Friday | 8:00 am - 4 pm

    Smart Device E-mail Settings 

    Server Name:

    Comments (-1)
  • Badge Replacement Policy

    Replacement staff security badges are processed by the Technology Help Desk at the Ed Center.

    Damaged badges

    • No replacement fee for damaged badge returned to Help Desk.
    • Replacement from the current photo in the database.
    • A new photo will have a $30 fee.

    Lost badges

    • Reprints from the current photo in the database will have a $20 fee.
    • A new photo will have a $30 fee.

    Photo Retake

    • A new photo retake request will have a $30 fee.
    • Photo retakes are limited to 1 request annually.

    Acceptable Payment Options

    • Cash
    • Check
    • Money Order

    Please submit a work order for all badge issues (door & printer access). Please provide the numbers located on the front and back of your badge.

    Comments (-1)
  • Useful Links

    Reset Email/Network/Edugence password

    ZenDesk : Work Order System
    Go to this link to create, submit, and check status of a Technology work order.

    Comments (-1)