General COVID-19 Information

Resources to Stay Healthy

  • Limit your exposure - connect for care through Anytime-MD

    Texas Health Aetna is closely monitoring the ongoing outbreak of the coronavirus disease or COVID-19. We are monitoring information from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) and as a precautionary measure we want to keep our members informed.

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  • Children’s Health Virtual visit app

    This app lets you contact a doctor face-to-face using your phone or tablet. During your consultation, a Virtual Visit health care provider will decide if a diagnosis is possible and if prescribed medication is necessary.

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  • CDC Coronavirus Self-Checker

    Utilize this resource from the CDC to check symptoms, determine if you are at high risk for illness, get updates about travel and much more.

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Resources from Texas Health Aetna

  • Crisis Response Lines

    Additional Resources have been established to help address any associated anxiety and stress related to COVID-19, including opening Crisis Response Lines and expanding access 24x7 to the Aetna Nurse Medical Line, among others.

    Crisis Response Line 1-833-327-AETNA/ 1-833-327-2386

    24/7 Aetna Nurse Medical Line 1-800-556-1555

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  • Complimentary COVID-19 care packages

    Through Texas Health Aetna’s Healing Better program, members who are diagnosed with COVID-19 will receive a care package containing CVS items to help relieve symptoms. The package will also include personal and household cleaning supplies to help keep others in the home protected from potential exposure. This kit will include a mask, gloves, hand sanitizer, and additional tips and resources.

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  • Complimentary CVS Prescription Home Delivery 

    Charges are waived for home delivery of all prescription medications at CVS Pharmacy locations.  Waiving early refill limits on 30-day prescriptions for maintenance medications to prevent the interruption of medication availability.

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