Insurance Support Consultants

  • Twyla in a white shirt in front of a tree       Susana in front of a backdrop
    Twyla Peachy-Myles                               Susana Mendoza                  

    Hello. We are your onsite representative for Texas Health Aetna. We are here to assist you with questions regarding claims, benefits, and the ER Doc app. We're located in the Grand Prairie ISD Education Center next to the Human Capital.

    Our office hours are 8:00 a.m. - 4:00 p.m. Feel free to stop by - no appointment needed. On behalf of Texas Health Aetna, thank you for allowing us to service your families. 

    Medical Insurance Information
    Group Number: 285711

    Contact: 800-309-2386

    Live Well | Online Portal
    Find Care. Manage Claims. See Coverage and Costs. Stay Healthy. Manage Prescriptions. 

    Log in to your Texas Health Aetna Member Portal (Narrow Plan)

    Log in to your Aetna Member Portal (Broad Plan)

Wellness Newsletter

Texas Health Aetna ER Doc App

  • Texas Health Aetna ER Doc website

    The Texas Health Aetna ER Doc App – Connect with a doctor without leaving home!

    It never fails that during the winter break, someone in the family needs to visit the emergency room or an urgent care. Travel plans, winter weather and holiday hours can complicate and already stressful situation. Instead, for non-emergencies, skip the lines and connect with a Texas Health Aetna participating ER doctor in minutes with the Texas Health Aetna ER Doc app.

    • Chat with a local ER doctor
    • Schedule a video visit
    • Available 24/7
    • No cost for your text or virtual visit

    How do I access the Texas Health Aetna ER Doc app?

    It’s just a click away! Download the app from the App Store or Google Play™.  Register for your Texas Health Aetna ER Doc app account by going to or by using the Register button on the app and completing the form.

    Once you’re registered, access the Texas Health Aetna ER Doc app on your computer at or on your mobile device by downloading the Texas Health Aetna ER Doc app from the App Store, so you can access it from anywhere.

    **Be sure to have your Insurance Card with you when registering**