Device Return - End of Year 2023-2024 

Important!! *Any Staff Member returning to GPISD for next school year (Fall 2024) will keep his/her devices*

Resignation/Retiring Process 

• Visit this https://www.gpisd.org/Domain/16026, to submit a Request for Separation from Service form. If you have already completed the form, please do not resubmit.
•  Please contact HR at HumanCapital@gpisd.org if you have not received a confirmation email or if you have any questions regarding this form.
• After you have submitted your Request for Separation from Service Form, you will receive an email, which will include a link to schedule your device return appointment.

Device Return Appointment 

• Schedule your device return appointment here.
• You have the option to schedule an appointment or choose the mail-in option for device return.
• If you opt for the mail-in option, please email helpdesk@gpisd.org to confirm your choice.
• Upon scheduling you will receive an immediate confirmation email with your chosen date and time.
• Please arrive promptly for your scheduled appointment to ensure a smooth and quick return process.
• Remember to sign out of your Apple ID on both devices beforehand.
• Due to tight scheduling constraints, we regret that nonscheduled appointments cannot be accommodated.

Mail-In Option 

There is also the option to mail-in your devices as an alternative to returning them. However, it will be the (retired/resigned) staff member’s responsibility to ensure that the district issued devices are returned in both a considerate and responsible manner, no later than June 30th. Please state your employee number on the shipping label, also include your name, cell number, employee number & campus inside the package. The mail-in address and procedures will be stated after selecting the mail-in option.

Gentry Long Service Center 
Attn: Technology Help Desk (employee #) 
514 Skyline Road 
Grand Prairie, TX 75051 

*Any staff member returning to GPISD will keep his/her devices* 

What you are responsible for returning at your appointment/mail-in: 

Please retrieve any items that you left on campus before your appointment. Once you are in the Device Return line, you cannot leave and return.

• Mac with power adapter - (please back-up any desired data, before appt.)
• iPad with charger & case- (please back-up any desired data, sign-out of iTunes & iCloud, and if set-up, remove the passcode before appt.)
• Dongle (Please do not give your dongle to your campus IMS/IMA)
• Badge

Other Notes 

If you need assistance with backing-up your data on your laptop/iPad, or if you need help signing out of iTunes and iCloud, and removing the passcode on your iPad, please submit a work order here: https://helpdesk.gpisd.org

Items will be subject to inspection for damage. Repair costs and failure to return devices will be deducted from employee’s paycheck, if necessary.

Please review cost breakdown below:

Replacements

MacBook Repairs

iPad Repairs

Also, any missing accessories can be purchased at your local electronics store or online before your appointment but must be OEM Apple-branded products. Third party brands will not be accepted. See the Model number below:

• Mac Power Adapter (30W) MY1W2AM/A
• Apple USB-C Charge Cable (2 m) MLL82AM/A
• iPad 20W USB-C Power Adapter- MHJA3AM/A
• USB-C to Lightning Cable (1 m)- MM0A3AM/A
• Targus iPad Case - THD513GL- Asphalt
• StarTech USB C 10 Gbps Multiport Adapter- DKT31CHVL

If you have any questions, please contact the Helpdesk via e-mail at helpdesk@gpisd.org (please include your employee number) or phone at 972.237.5413. 

Device Return Location 

Ed Center (2602 S. Belt Line Road, Grand Prairie, TX - click to open map) 

Have Questions? 

GPISD - Helpdesk 

helpdesk@gpisd.org 

972.237.5413